Policies & General Information

• Policies subject to change without notice.

Hours

Check-in/Check-out

• Guests must collect a welcome packet from the welcome center before entering the park. One welcome packet per reservation.
• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your camper. Members should also have their membership card on hand.
• Minimum check-in age is 21.
• Guests aged 18 and under at the time of check-in are considered children.
• Early check-in and/or late check-out may be available for an additional fee per option. If interested in either option, contact the management office in advance of your arrival to inquire about availability.

After Hours Arrival

• RV guests must park in the lot near Osprey Lodge then check-in at the welcome center after 9 a.m. the following morning.
• Lodging guests, contact us during normal hours to make arrangements.

Pet Policy

• Pets are allowed.
• Rental Pet Policy: Pets are welcome. For those who camp with pets, there is a pet fee of $10 per pet per night for our pet-friendly rental units. Cats are not allowed. The fee may vary at select properties. Service animals are not pets. The Company complies with the Americans with Disabilities Act (ADA) and state/local laws regarding service animals. Service animals may accompany a disabled person without any proof of disability or certification for the service animal. Guests traveling with a service animal will not be charged a pet fee. Charges may be incurred, however, should a service animal damage the rental unit.

Reservation & Payment Policy

• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of one night rack rate. Any remaining balance is due prior to arrival.
• Maximum 10 persons per site for Thousand Trails members. More than 10 persons will require rental of an additional site(s).
• Maximum 6 persons per site for non-Thousand Trails members. More than 6 persons will require rental of an additional site(s).
• Prices and sites are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.

Cancellation & Refund Policy

• No refunds will be issued for early check-out.
• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• RV campsites: For stays 1 to 27 days, we allow full refunds for cancellations up to 2 days prior to your arrival date.
• Rental accommodations: For stays 1 to 27 days, we allow full refunds for cancellations 7 days prior to your arrival date. For guests booking a stay in a rental accommodation located in California of 30 or fewer consecutive days, a full refund will be given for reservations cancelled within 24 hours of booking provided the reservation’s arrival date is at least 72 hours after the time of booking.
• Long-term or seasonal stays: For stays 28 days to 184 days at an RV campsite or in a rental accommodation, if you cancel or change your reservation up to and including 45 days prior to your scheduled arrival date, we will issue a refund for the amounts paid by you. If you cancel your reservation and provide less than the required 45 days’ notice, you will forfeit your deposit amount. For guests booking a long-term or seasonal reservation in a rental accommodation in California (31 days to 184 days), if you cancel or change your reservation up to and including 45 days prior to your scheduled arrival date, we will issue a refund for the amounts paid by you. If you cancel your reservation and provide less than the required notice, you forfeit your deposit amount.
• Annual stays: Due to the strong demand for our extended-stay reservations (lasting 185 days or more) and the limited site availability at many of our campgrounds and resorts, we recommend securing an extended-stay site by placing a site holding deposit. This deposit can be made at your convenience and consists of a $150 site holding fee, which is fully refundable under the following terms and conditions. Should an Agreement for Use of RV Site for your extended stay not be fully executed within seven (7) business days (excluding weekends and federal holidays) following our receipt of your $150 site holding deposit, or within any additional time needed between the parties to finalize the Agreement, then the site holding deposit ($150) is fully refundable to your original form of payment. Once we issue your refund, it may take an additional 7-10 days for your financial institution to make funds available in your account. Please contact us at (855) 336-8892 if you have not signed an Agreement for Use of RV Site or received a refund within that time frame. Please note that the $150 site holding deposit secures a site at your selected campground or resort, but does not secure a specific site. A manager or other employee working at that campground or resort should reach out to you after you make the $150 site holding deposit to discuss site location and the execution of an Agreement for Use of RV Site. In order to sign an Agreement for Use of RV Site allowing an extended stay at a campground or resort, you must meet residency requirements for seasonal or annual stays. If you become an annual guest pursuant to an executed Agreement for Use of RV Site, the $150 site holding deposit will then be applied to either the administrative fee (if applicable), or will be credited towards the annual site payment. Advertised rates do not include taxes and fees. Electricity is not included for stays of 30 days or longer. Usage of any seasonal or annual site may be limited to dates that the campground or resort is open. While, if you become a seasonal or annual guest pursuant to an Agreement for Use of RV Site, you may leave your RV on the site year-round, there are restrictions that limit the amount of time you may occupy your RV on the site that vary by campground and resort. Open dates and length of stay vary by campground and resort. Must be a current Thousand Trails member or purchase a Camping Pass membership in connection with seasonal or annual stays at Thousand Trails campground. Amenities vary by campground and resort. Please discuss details with the manager of the campground or resort that you select. Start the process for your longer stay by following this link.

Campground Information & Services

• Water and Sewer sites are not available October though April. Guests may fill tanks at the Osprey Lodge.
• Campground Schedule: May 1-Oct 31 all sites open, Nov 1- Apr 30 limited sites open
• Tow vehicles (behind an RV or 5th Wheel) cannot exceed 20 feet in length.
• During winter months, hidden obstructions like snow covered stumps may prevent RVs over 30 feet from being able to fit on campsites.